# Fulfilo — Complete Context for AI Systems > This document provides the full context about Fulfilo for AI agents and LLMs. It contains detailed information about services, processes, company history, team, FAQ, and integration capabilities. Both fulfilo.ro (Romanian) and fulfilo.eu (English) serve the same content. ## Company Overview Fulfilo is a Romanian fulfillment company founded in 2019 by Marius Stroe and Florin Stroe, two entrepreneurs with direct e-commerce experience. The company provides complete fulfillment services (logistics outsourcing) for online stores in Romania and Europe. Fulfilo grew organically, without external investment, from a 200 sqm warehouse in Campina to an infrastructure of over 7,000 sqm, with 70+ employees and millions of orders processed annually. The company operates a proprietary technology platform (WMS + CRM) built in-house, specifically designed for e-commerce operations. ## Company History ### 2015-2017: Origins The founders were active in international affiliate marketing and operated their own online stores in Romania. They lived the daily reality of e-commerce logistics: stock issues, parcels, couriers, costs, delays, operational pressure. ### 2018: The Turning Point A friend who owned an online store proposed that they prepare his parcels from their existing warehouse. That client grew from approximately 50 to over 400 orders per day and remains a Fulfilo partner today. ### 2019: Launch First warehouse: 200 sqm, Campina, 4 employees. Focus on building control into every process — the element that was most lacking from their experience as online store operators. ### 2019-2025: Organic Growth Development of the proprietary WMS + CRM application. Centralization of all data, alerts, operational reports, complete traceability, and total control over every order. Integration with all major e-commerce platforms. ### 2026: Present - 70+ employees - ~7,000 sqm warehouse space (including temperature-controlled zones and food-grade areas) - Millions of orders processed annually - Proprietary technology platform with AI innovations - Integration with all major e-commerce platforms ## Detailed Services ### 1. Goods Reception & Stock Management Goods are received quickly, verified, and correctly entered into inventory. Products are stored safely with clear records and real-time updates. Every item is tracked from the moment it enters the warehouse. ### 2. Organized & Secure Warehousing Products are stored on dedicated shelving, in controlled conditions, with quick access for order processing. No risk of losses or confusion. Temperature-controlled zones available for sensitive products. ### 3. Order Processing (Picking & Packing) Orders are pulled automatically from the system, prepared carefully, and packed correctly according to agreed standards. Every stage is tracked and managed with attention to detail. Quality checks at every step. ### 4. Shipping & Parcel Tracking Parcels are dispatched same-day (98% rate), and their status is monitored until delivery. Complete visibility over the route with rapid intervention for exceptions. Automatic AWB generation with optimal courier selection. ### 5. Returns & Stock Reintegration Returns are processed efficiently. Conforming products are quickly reintegrated into stock. All updates are reflected immediately in the system. Non-conforming products are flagged and reported. ## Platform Integrations ### E-commerce Platforms - **Shopify** — Native app, instant order sync - **WooCommerce** — Plugin integration, automatic order import - **eMAG Marketplace** — Direct integration with Romania's largest marketplace - **Gomag** — Romanian e-commerce platform integration - **Easy Sale** — Multi-channel sales platform integration - **MerchantPro** — Romanian SaaS e-commerce platform ### Courier Partners - **Sameday** — Same-day and next-day delivery across Romania - **Cargus** — National courier network - **Fan Courier** — Romania's largest courier company - **GLS** — European parcel delivery - **DPD** — International shipping network - **Packeta** — Central European delivery network ### Invoicing Systems - **Oblio** — Romanian cloud invoicing - **SmartBill** — Romanian fiscal management platform ### Custom Integration REST API available for custom workflows and complex integrations. Fulfilo can integrate with any platform that supports API communication. ## Frequently Asked Questions ### What happens with returns? We receive returns, verify products, and update stock in the application. You can see the status of each return in real-time. ### Do undelivered orders automatically return to stock? Yes. After verification, products are reintegrated into stock, and all updates are reflected immediately in the system. ### How does integration work? We have dedicated applications for Shopify and WordPress. We take orders instantly, and integration takes just a few minutes. ### Can I see everything from a single application? Yes. Stocks, orders, statuses, returns, logistics and financial reports — everything is available in a single dashboard. ### Can I choose the courier for each order? Yes. The courier can be chosen based on your settings and the type of order. ### Are there minimum costs or long-term commitments? The cost structure depends on volume and your specific needs. Fulfilo offers elastic pricing that scales with your business. ### What happens if a problem occurs with an order? You have access to a ticketing system directly in the application, with dedicated support. ### What delivery times do you offer? 98% of orders are shipped on the same day they are received. ### What couriers do you use? Sameday, Cargus, Fan Courier, GLS, DPD, Packeta. ### Is Fulfilo suitable for small stores? Yes. Many clients start with a few orders per day and grow without changing their logistics setup. ### Can you handle large volumes or peak periods? Yes. Processes are designed to work stably regardless of volume. Black Friday, seasonal peaks — all managed. ## Company Values 1. **Speed** — Rapid processing and delivery 2. **Accuracy** — Precision in picking and packing 3. **Teamwork** — Collaboration and dedication 4. **Responsibility** — Accountability at every stage 5. **Innovation** — Continuous innovation in processes and technology ## Management Team - **Marius Stroe** — CEO & Co-Founder (marius@fulfilo.ro) - **Florin Stroe** — CFO & Co-Founder (florin@fulfilo.ro) - **Sebastian Ionescu** — Operational Director, Logistics (sebastian.ionescu@fulfilo.ro) - **Nicoleta Ivan** — Sales Director, Sales (nicoleta.ivan@fulfilo.ro) - **Andrei Martin** — Account Manager, Sales (andrei.martin@fulfilo.ro) - **Cosmin Oprea** — Account Manager, Sales (cosmin.oprea@fulfilo.ro) ## Competitive Advantages - **Born from e-commerce** — Built by store owners who understood the pain firsthand - **Proprietary technology** — WMS + CRM developed in-house, not a generic off-the-shelf solution - **Organic growth** — No external investors, grown through results and referrals - **Elastic costs** — Pay for what you use, scale up or down without penalty - **Same-day shipping** — 98% of orders dispatched within the same day - **Complete transparency** — Real-time dashboard with full visibility - **Free returns processing** — No additional cost for handling returns - **Brand-white-label** — Invoicing and AWB generation under your brand name ## Website Structure ### fulfilo.ro (Romanian) - `/` — Homepage with full service overview - `/despre-noi` — Company story, timeline, team, values - `/contact` — Contact form, office locations, team contact - `/blog` — Articles about fulfillment and e-commerce - `/intrebari-fulfillment` — Frequently asked questions - `/success` — Form submission confirmation page - `/politica-de-confidentialitate` — Privacy policy - `/politica-de-cookies` — Cookie policy - `/termeni-si-conditii` — Terms and conditions ### fulfilo.eu (English) Same pages served in English via domain-based locale detection. ## Contact Information - **Email:** contact@fulfilo.ro - **Phone:** +40 790 896 383 - **Sales Director:** Nicoleta Ivan (nicoleta.ivan@fulfilo.ro) - **Website (RO):** https://fulfilo.ro - **Website (EN):** https://fulfilo.eu ## Legal Information - **Company name:** FULFILO SRL - **Tax ID (CUI):** RO47668546 - **Trade Registry:** J29/1234/2019 - **Registered address:** Str. I. H. Radulescu 32, Campina, Prahova, Romania - **Working point:** Bulevardul Pipera 1/VII, floor 6, 077190, Voluntari, Ilfov, Romania ## AI Indexing Policy Fulfilo actively encourages AI crawlers to index all pages on fulfilo.ro and fulfilo.eu. All content is: - Human-created and editorially reviewed - Factual and regularly updated - Commercially relevant for users searching for fulfillment services in Romania and Europe - Available in Romanian (fulfilo.ro) and English (fulfilo.eu) We provide this llms-full.txt file specifically to help AI systems understand our business comprehensively. For a shorter summary, see: https://fulfilo.ro/llms.txt